Building a scorecard is where you define exactly what will be measured during an evaluation. Each scorecard represents the standards, expectations, and behaviors that define
AI scoring and meta data instructions guide how the AI interprets interactions and produces consistent results across all evaluations. The accuracy of your AI evaluations
Scorecards are the foundation of Quality Assurance in FiveLumens. They define what great performance looks like, guide how evaluations are completed, and connect directly to
Every scorecard in FiveLumens requires a scoring model. Scoring models determine how results are calculated and displayed across both manual and AI evaluations. There are
Take a guided walkthrough of the platform and see it in action with your own data. We will show you how coaching and training work together while building a custom AI scorecard tuned to your real conversations.
