Having been part of startups and small business to large corporations I have administered and participated in many training programs. Some of them have been
So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by focusing on
With the advent of the mobile phone, it was predicted that with easy access to the internet that human interactions via the phone would eventually
The question of what learning method to use has plagued training and development professionals for decades. With the advent of new technologies, the question becomes
Sitting in the offices for one of the largest online travel agencies we discussed how to improve agent performance and decrease agent turnover. After listening
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact center activities
The purpose of the knowledge base is to give users the ability to access links and documents. Create Knowledge Base Content There are two types
The knowledge base is content that all users, based upon group assignment, can access. This difference between the Course Library and the knowledge base is
Take a guided walkthrough of the platform and see it in action with your own data. We will show you how coaching and training work together while building a custom AI scorecard tuned to your real conversations.
